Shipping Policy
Shipping Policy
We're committed to getting your pet's favorite new items to you as quickly and reliably as possible. Please take a moment to review our shipping policy below.
Order Processing Time
All orders are carefully packed and dispatched within 1 business day of being placed. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can follow your package from our warehouse to your doorstep.
Estimated Delivery Times
We proudly ship to customers worldwide. Once dispatched, most orders arrive within 3–6 business days, depending on your destination and local courier network. While the vast majority of orders arrive within this window, please understand that delivery times are estimates and not guarantees, as factors like customs clearance, regional courier delays, weather conditions, or high shipping volumes during peak seasons can occasionally affect delivery speed.
Shipping Rates
- Orders over $50: Free standard shipping
- Orders under $50: Shipping costs are calculated at checkout based on your location and order weight
Order Tracking
Tracking is provided on every order. After dispatch, simply use the tracking link in your confirmation email to monitor your package's journey in real time. Please allow 24–48 hours after dispatch for tracking information to update.
Customs, Duties & Taxes
For international orders, your package may pass through customs in your country. Depending on local regulations, this can result in additional customs fees, import duties, or taxes, which are not included in your order or shipping total. These charges are the sole responsibility of the customer, and we recommend checking with your local customs office if you're unsure what to expect.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us as soon as possible so we can attempt to correct it before dispatch.
Delayed, Lost, or Missing Packages
If your order hasn't arrived within the estimated delivery window, we're here to help. Please reach out to our support team at [your email], and we'll investigate with the courier on your behalf to make things right.
Order Changes & Cancellations
Because we process orders quickly to get them to you faster, we can only accommodate changes or cancellations within a few hours of purchase. Please contact us as soon as possible if you need to make an update.
Multiple Items & Split Shipments
If you order multiple items, they may occasionally arrive in separate packages or at slightly different times, depending on stock availability and warehouse location. Rest assured, you will only be charged once for shipping unless otherwise stated at checkout.
Questions?
If you have any questions about your order or our shipping process, feel free to reach out to us at [your email] — we're always happy to help.